Privacy & 
Cookies Policy

Last updated: 21 April 2025

This Privacy & Cookies Policy explains how Honest Synergy Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, communicate with us, or use our services. It also explains how we use cookies and similar tracking technologies.

We are committed to protecting your personal data and handling it with transparency and integrity, in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

Honest Synergy Ltd

• Company Number: 15902130
• VAT Number: 480243016
• Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, HA4 7AE, United Kingdom
• Data Controller: Faye Wood
• Contact: hello@honest-synergy.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a. Direct interactions:

• Full name
• Email address
• Phone number
• Job title and company details
• Information you provide via contact forms or during consultations

b. Automated data:

• IP address
• Browser type and version
• Device type and operating system
• Site usage data via analytics tools (e.g. Google Analytics)
• Referral source and session duration

c. Special Category Data 

• We do not intentionally collect any special category data (e.g., health or ethnicity). If you voluntarily share this information, you consent to our processing it for the purposes agreed.

3. How We Use Your Personal Data

We only use your data when we have a lawful basis to do so. Typical purposes include:

• Responding to enquiries and providing services
• Sending invoices and managing accounts
• Email marketing (with consent)
• Improving website functionality and performance
• Compliance with legal and regulatory obligations

4. Lawful Bases for Processing

We rely on the following lawful bases:

• Consent – for marketing or where legally required
• Contractual necessity – to perform a service you’ve requested
• Legal obligation – to comply with laws or respond to authorities
• Legitimate interests – to grow our business, monitor usage, or improve user experience

5. Marketing Communications

We may send you marketing emails if:

• You have opted in via our website
• You are an existing client and we have a legitimate interest to keep you informed

You can unsubscribe at any time using the link in the email or by contacting hello@honest-synergy.com.

6. Data Sharing

We do not sell or rent your data. We may share your data with:

• Cloud service providers (e.g., Microsoft 365, IONOS)
• Analytics providers (e.g., Google Analytics)
• Social media and scheduling platforms (e.g., Buffer)
• Regulatory authorities (if legally required)

All third-party services are contractually bound to protect your data.

7. International Data Transfers

Some of our service providers may store data outside the UK or EEA. Where this occurs, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Data protection agreements
• Reputable service providers with GDPR-compliant infrastructure

8. Data Retention

We retain data only as long as necessary to fulfil the purpose for which it was collected and to comply with legal, accounting, or regulatory obligations:

• Client data: up to 6 years for legal and accounting obligations
• Marketing data: until you opt out or after 12 months of inactivity
• Website analytics data: anonymised after a reasonable period

9. Your Rights

Under the UK GDPR, you have the right to:

• Access your data
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to processing
• Withdraw consent at any time
• Restrict processing under certain conditions
• Port your data to another provider

You can exercise these rights by contacting us at hello@honest-synergy.com.

If you're not satisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Data Security

We implement appropriate technical and organisational measures to secure your data, including:

• Encrypted devices and secure hosting
• Access control and password policies
• Regular backups and system updates

We cannot guarantee absolute security online, but we do everything reasonably possible to protect your information.

11. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your browser or device to help websites function and collect information about user behaviour.

Types of Cookies We Use:

Essential

• Required for the website to function (e.g. security, accessibility)

Analytics

• Helps us understand how visitors use the site (e.g. Google Analytics)

Functionality

• Remembers your preferences (e.g. region, font size)

Managing Cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

For more guidance, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

12. Cookie Consent

When you first visit our website, you will be shown a cookie banner. By clicking "Accept All", you consent to our use of cookies. You can change your preferences at any time.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We recommend reviewing it periodically.

14. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact hello@honest-synergy.com